Upgrading your service:
- Login to the client area
- Click 'Services'
- Click 'My Services'
- Click the service you wish to upgrade
- Click 'Upgrade/Downgrade'
- Click 'Choose Product' on the service you wish to upgrade to
- Ensure your service is using within the Resource Allocation of the package you wish to downgrade to (for example, if your new package has 1GB of RAM allocated to it, ensure that your service is currently using less than 1GB of RAM)
- Open a support ticket with the billing department to request that your service is downgraded, ensuring that you specify which package you wish to be downgraded to