How do I upgrade or downgrade my service?

Please refer to the guides below to upgrade or downgrade your service.

Upgrading your service:
  • Login to the client area
  • Click 'Services'
  • Click 'My Services'
  • Click the service you wish to upgrade
  • Click 'Upgrade/Downgrade'
  • Click 'Choose Product' on the service you wish to upgrade to
Downgrading your service:
  • Ensure your service is using within the Resource Allocation of the package you wish to downgrade to (for example, if your new package has 1GB of RAM allocated to it, ensure that your service is currently using less than 1GB of RAM)
  • Open a support ticket with the billing department to request that your service is downgraded, ensuring that you specify which package you wish to be downgraded to
  • 28 Users Found This Useful
Was this answer helpful?

Related Articles

How do I cancel my service?

Login to the client area Click 'Services' Click 'My Services' Click on the service that you...

Where can I find my control panel information?

All information for your service will be sent to you via email when your service is activated,...

Why was my order marked as fraud?

WebSound undertake both automatic and manual fraud check processes for the first order each...

Can I have a refund?

WebSound offer a 14 day money back guarantee for the first service a client purchases with us,...

What payment methods are accepted?

WebSound support payments via PayPal or Debit/Credit Card (processed via Stripe).